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Press HERE to download the Installation Guide for Self-Install

 

Please watch this video carefully, if you decide to install the Satellite dish by yourself. We thank you for your time.

 

In what direction and what angle I have to install the Tooway™ satellite system?

The angle and orientation of the satellite system and the color of the spot beams is to be chosen depending on the location of the satellite dish. With KA Sat Satellite finder shown below, the needed datas can be identified online. At the same time a blue colored line will shows you the aligned direction in which the satellite system has to be pointed.

I do get no sufficiently strong signal.

I chose at the setup steps the given color spot beam from KA-Sat Finder, but I do get no sufficiently strong signal. Please check at shown in the line with the tool if your installation location may covered by two spot beams. In this case, it may occasionally happen that the second spot beam works better than the one recommended from the KA satellite finder.

Is there a video for installing and setting up the satellite dish?

Here above you will find a video that explain the installation and setup of the satellite system in several steps simply and clearly.

How can I measure my Internet speed?

Please note that not all the Internet tools available are suitable for speed measurement for Tooway™. Most tools are only suitable for ADSL Internet connections, one of the few tools that was developed specifically for satellite Internet is available in the link here. Please notice that this speed test only works for a tooway Internet connection. Speedtest

What equipment do I need?

All you need is a satellite dish and a Tooway™ modem. No additional software needs to be installed on your computer to get internet access via Tooway™. To watch TV an additional LNB is required. To fix the dish a bracket or stand is no bad idea. You can order all supplements easily here: Supplements

Can I install it myself?

Installation is recommended by our trained installer network, via your distributor. Nevertheless, self-installation is possible following careful antenna assembly and pointing instructions. Particular attention is given to the pointing phase which has to be much more precise than for television reception.

How long are the time delays with satellite data transmissions?

Geostationary satellites are located in orbit approximately 36,000 kilometers above the equator. A roundtrip time to a satellite for data needs about 250 msec, the 2-way protocol latency is about 600 msec including SurfBeam system latency. To mitigate latency, which would impact on TCP throughput and web browsing speeds, a Performance Enhancing Proxy (PEP) and Web acceleration are integrated into the SurfBeam modem and DOCSIS head-end system.

What are the maximum uplink and downlink speeds?

The SurfBeam terminal is able to receive at speeds up to 20mbps. The 2 Watt amplification allows transmission of data to the satellite by the consumer at speeds exceeding 6mbps according to the frequency band, the satellite, the remote antenna size and the location of the terminal.

How stable is the Tooway™ service in bad weather?

At one time heavy rain was thought to be a potential barrier to successful deployment of Ka-band satellite systems. Indeed, the reduction of signal level was so impactful that it was difficult to guarantee a high-quality service. However, Tooway™ automatically responds to rain fade with uplink power control and adaptive data coding techniques (Adaptive Coding and Modulation - ACM) that overcome potential outages, while optimizing the use of satellite transponder bandwidth. This gives the Tooway™ network higher reliability compared to other two-way consumer satellite services offered in Europe

What frequency bands are used for Tooway™?

Tooway™ operates in Ku and Ka-band. Ka-band capacity is on Eutelsat’s HOTBIRD™ 6 satellite at 13° East, and Ku-band capacity on EUROBIRD™ 3 satellite at 33° East. At the end of 2010, Eutelsat will deploy a dedicated Ka-band satellite with multiple spotbeams across Europe, KA-SAT.

What is Ka-band and what are its advantages?

Broadcast satellites principally operate in Ku-band frequencies that have the benefit of offering a broad geographic coverage through a single footprint. Ka-band, which is now beginning to be exploited over Europe, has other benefits: More Ka-band bandwidth is allocated to each satellite by the ITU (1 GHz per orbital slot) For dedicated two-way communications, spot beam technology allows extensive frequency reuse, effectively lowering the cost of the spectrum The larger amount of available bandwidth supports higher transmission rates, supporting higher peak speeds for individual subscribers The higher Ka-band frequencies allow smaller antennas to be employed for the subscriber equipment The blanket licensing requirements for subscriber premises equipment can be more easily met with low cost subscriber terminals

Who handles the platform operations?

Located in the SkyPark teleport in Turin (Italy) the platform and hub operations for the Tooway™ network are operated by Eutelsat’s broadband subsidiary Skylogic. Skylogic employs more than 50 people on site and operates 14 hubs using capacity on eight Eutelsat satellites. Dedicated staff will work at the teleport to maintain the highest availability of service

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